At UC Nuts, customer satisfaction is very important to us. We take great care to ensure that every order is fresh, accurate, and delivered in excellent condition. This policy explains when returns, refunds, and replacements are available.

1. Perishable Goods Policy

Due to the nature of our products as food items, we do not accept returns on opened or used products. This is to ensure food safety and hygiene standards are maintained.

2. Damaged, Defective, or Incorrect Items

If your order arrives:
a. Information You Provide Directly
  • Damaged
  • Defective
  • Incorrect
  • Missing items
Please contact us within 48 hours of delivery with:
  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging (if applicable)
We will assess the issue and arrange a replacement, refund, or store credit as appropriate.

3. Refund Eligibility

Refunds may be issued if:

  • Your order cannot be replaced
  • An item is out of stock after purchase
  • A delivery error occurred and cannot be resolved
Refunds will be issued to the original payment method used at checkout.

4. Refund Processing Time

Once a refund is approved:
  • It will be processed within 5–10 business days
  • Processing time may vary depending on your bank or payment provider
You will receive confirmation once the refund has been issued.

5. Exchanges

We do not offer direct exchanges due to food safety regulations. If you received an incorrect item, we will send the correct product or issue a refund as appropriate.
  • Clicking the “unsubscribe” link in our emails, or
  • Contacting us directly.
We will never sell or rent your personal data to third parties for marketing purposes.

6. Order Cancellations

Orders can be cancelled only before dispatch. Once an order has been shipped, it cannot be cancelled or returned unless it meets the conditions outlined above.
If you need to cancel an order, please contact us as soon as possible.

7. Shipping Costs

Original shipping costs are non-refundable, unless the return or refund is due to an error on our part (e.g., wrong item sent or damaged goods).

8. Your Consumer Rights

Nothing in this policy affects your statutory rights under Irish consumer law, including your rights in relation to faulty or misdescribed goods.

9. Contact Us

If you have any questions about returns, refunds, or your order, please contact us:

Email: info@ucnuts.com

Phone: Phone: +353 (0) 89 966 5904
Contact Us